Support packages to suit all strengths.
We understand your needs. Our range of support contracts offer packages incorporating regular on-site visits, guaranteed response times, fixed budgets and access to a team of dedicated IT professionals.
This service is typically customised based on your requirements, after we have evaluated your IT position. Simply contact us to discuss this further today.
Some examples of how a service contract can help you can be seen below.
Light grade support package
Used for companies with an existing IT solution or a simple set up. Typically a company with its own IT personnel which calls on us for more complex tasks or monthly on-site check ups.
Example of the inclusions:
- 1 on-site visit a month
- 10 Helpdesk tickets a month
- Advanced report/management tools
- Our expert advice on products/services
Medium grade support package
For a more hands on experience. This option is ideal for a company that has less than 25 staff and a complex IT system and minimal IT staff available.
Example of the inclusions:
- 1 on-site visit a week
- 20 Helpdesk tickets a month
- Advanced report/management tools
- Regular progress and strategic meetings
- Our expert advice on products/services
Professional grade support package
Where all your IT services are handled by us and utilises smart managed services in-house to give you a powerful solution that is seamless and flexible to your needs.
Example of the inclusions:
- 2 on-site visit a week
- 30 Helpdesk tickets a month
- Advanced report/management tools
- Regular progress and strategic meetings
- Free Disaster Recovery/Business Continuity assessment
- Discounted website hosting (includes DNS hosting/renewal)
- Our expert advice on products/services
