Help
We’re here to do just that – and sometimes the process is the same for everyone, so we’ve jotted down some notes and created a series of handy ‘how-to’ guides for common product installation / configuration processes. As always, don’t hesitate to get in touch by phone or via support@sol1.com.au should you need assistance.
1/ Call or start a chat
For urgent support requests, sales or general enquiries, please call during business hours on 1300 765 122. We also have a chat facility.
2/ Support email
If you’re an existing customer, please send support requests by email. This will create a ticket in our system for our team to follow up.
3/ Remote session
To start a remote session, you first need to be in contact with one of our technical support staff and be an existing customer.
Config Guides
Use our handy guides for configuring various programs commonly used by our customers.
Zimbra Guides
For Zimbra accounts hosted with Sol1.
- Zimbra – Android Device Setup
- Zimbra – Apple Mail Setup
- Zimbra – iPhone / iPad Setup
- Zimbra – Outlook Setup
Access your account from anywhere at zimbra.sol1.net.
Email Configuration
For email accounts included in a Sol1 Hosting Package.
- E-mail – Set up on Android
- E-mail – Set up in Apple Mail
- E-mail – Set up on your iPad or iPhone
- E-mail – Set up in Outlook
Access your account from anywhere at webmail.sol1.net.
Advanced Settings
Don’t need a guide? Here are the default settings for your mail client:
Zimbra
- Server type: Exchange
- URL: zimbra.sol1.net:443
- Note: For Outlook use the Zimbra Connector.
Zimbra IMAP (if device doesn’t support Exchange)
- IMAP, zimbra.sol1.net, Port: 993, SSL
- SMTP, zimbra.sol1.net, Port: 587, TLS, requires authentication
Sol1 Hosting Package Mail
- IMAP, mail.sol1.net, Port: 993, SSL
- SMTP, smtp.sol1.net, Port: 1025, TLS, requires authentication