Casual IT Support - maximum flexibility, minimum outlay.
A key part of our business is to remain flexible and effective when anticipating or responding to your needs. Our clients have access to our Helpdesk and Senior Engineers during business hours with standard response times to help with their problems or to answer questions. Once complete, we only bill for the time we spent working on that issue.
Our Casual support service has:
- A dedicated team which are knowledgeable and experienced
- Fast, responsive and very reliable service
- Multi-skilled technicians – Helpdesk, desktop support to high-level technical specialists
- Remote and on-site services
- Competitive standard charges
For customers who require occasional support or an accurate estimation on a project or task, our incidental support rate may be ideal for your situation.
- Solutions First customers can contact us at any time to request assistance
- We can provide task estimates & proposals
- The total of the work is charged only when the work is completed
- We aim to provide you with a regular update on utilised time
