Privacy Policy

This policy outlines the way the Company collects, holds and discloses information about its customers and other individuals. The Company undertakes to comply with the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APPs).

The Company usually collects the following personal information:

  • name
  • address (postal and physical)
  • telephone numbers and email addresses

The Company may also from time to time collect the following banking details from customers:

  • name and branch of the member’s financial institution
  • account name
  • Bank-State-Branch (BSB) number
  • account number
  • credit card information

From time to time, the Company may have to collect sensitive information if it is reasonably necessary for the conduct of its functions or business activities. The Company will only collect sensitive information with the consent of the individual for it to be used, disclosed and stored by the Company in accordance with this Policy. Sensitive information includes:

  • information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union; or sexual orientation or practices, or criminal record;
  • about an individual’s health; or
  • genetic information about an individual that is not otherwise health information.

For what purposes does the Company collect, hold and use and disclose personal information?

The Company collects, holds, uses and discloses your personal information to:

  • communicate with customers
  • provide marketing material by sending personal and bulk emails to customers

The Company may also disclose personal information when legally required to do so. The Company undertakes to take reasonable steps to protect all information that we hold (including personal information) from misuse, loss, unauthorised access, modification or unauthorised disclosure. All complaints against the Company’s use of personal information must be brought directly to the attention of the directors. To file a complaint with the OAIC, aggrieved persons will need to complete a complaint form available via