Enterprise Proxmox Support in Australia
Sol1 is Australia’s leading Proxmox Enterprise Partner, delivering expert technical support, local expertise, and advanced automation tools to streamline and optimise large-scale deployments.
At Sol1, we understand the critical role that Proxmox plays in your business’ virtualisation and containerisation infrastructure. Our team of highly-skilled and certified Proxmox experts is here to ensure that your Proxmox environment runs smoothly and efficiently.
Whether you’re just starting with Proxmox or you’ve been using it for years, we offer a range of support services. Customise your level of support alongside our Proxmox support packages to ensure you receive a tailor-made service structure that is suitable to you.
For any questions regarding our Proxmox support services, contact us using the enquiry form below.
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Official Australian Proxmox Partner
Get timely support from Australian engineers in-country, in-timezone and in-language.
Enterprise Focused
Proxmox support packages provided by Sol1 are designed for business-critical, high-performance infrastructure with the backing of a superior Service Level Agreement (SLA).
Deep Technical Expertise
Sol1 are specialists in high-performance networking, large-scale storage and secure authentication systems, particularly in operational technology (OT) environments.
Automation Specialists
We are experienced in automating Proxmox host, cluster and VM deployments at any scale using open source tools such as Ansible, AWX and NetBox.
Private Cloud Solutions
Sol1 has a proven capability in building on-premise Proxmox-powered private clouds.
Hardware Integration
Sol1 has trusted relationships with Dell, Cisco and major vendors for compute, storage and networking solutions proven to work well with Proxmox.
Advanced Implementations
We have experience with GPU virtualisation, AI workloads, broadcast and Ceph-backed storage.
Solace Platform
Solace is our Proxmox support appliance which provides enterprise-grade monitoring, reporting and VM migration tooling exclusively for Sol1 support clients.
Our Proxmox Support Packages
We understand that every business has unique needs. That’s why we offer flexible support plans that can be customised to suit your Proxmox environment’s requirements and your budget. Whether you need occasional assistance or ongoing, comprehensive support, we have the right plan for you.
Silver
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Support is licensed per CPU socket
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Proxmox repository subscription
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12 support incidents/year
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Email and phone support
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Support hours - 9am-5pm AEST
Support provided by Sol1 team in Australia
Gold
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Support is licensed per CPU socket
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Proxmox repository subscription
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24 support incidents/year
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Email and phone support
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Support hours - 24x7 (24 hours/day, 7 days/week)
Support provided by Sol1 team in Australia
Proxmox Support Q&A
Who provides the Proxmox support?
All Proxmox support is provided directly by Sol1 Pty Ltd, an Official Proxmox Enterprise Partner and an Australian-owned and operated company with over two decades of experience in Linux systems, hosting, and open-source infrastructure. Our support is 100% based in Australia – we don’t outsource, and we don’t use AI-generated responses. Every ticket and inquiry is handled by our experienced, real engineers, ensuring accurate, reliable, and personalised assistance every time. Being locally based means we can provide fast, responsive support within your timezone, when you need it most.
What are the response times for support?
While our official response times are listed below, in reality, our response averages range from immediate to within 40 minutes – regardless of your package. Our guaranteed response times are:
- Silver Support: Response within 4 business hours, Sydney time (usually same business day).
- Gold Support: Priority response within 2 hours, around the clock.
And if it’s a true break-glass emergency, in true Aussie fashion, we’ll drop everything and get straight to it.
We know uptime is everything, so our goal is always to respond faster than our contracted SLAs whenever we can.
Why Sol1?
We’ve been deep in Linux and Debian support for over 25 years. Proxmox is a natural extension of this experience and something we run our business on. Our support customers include major broadcasters, critical infrastructure, manufacturing and finance. We can provide you with Proxmox-focused solutions for automation, integration, cybersecurity, observability and high availability.
Can I buy the same packages available from the Proxmox shop from you?
Not exactly. As a Proxmox Enterprise Partner, we deliver support in your language and timezone, including a repository subscription plus our own value-add: deep expertise, custom tools, and guaranteed rapid response across the Asia Pacific region.