IT Support

Our support services cover a wide array of technology for customers big and small, from SME to large enterprise and boutique offerings for small startups. We love helping your business function smoothly and effectively, and have added millions of dollars in value to our customers over the years. We provide support that keeps you online, secure and well supported, within a variety of engagement models.

We are proud the longevity of our customers and staff, many of whom have been with us for over 10 years.

Sol1 Support Services

1/ Business IT Support

From instant remote login to 24/7 monitoring and helpdesk, we have the support offering your business needs. We have developed custom tools to help service our customers better, and our staff are constantly trained in the wide variety of platforms and software our customers use to run their businesses. Desktop support, proactive maintenance, server and application support, network and security, we have you covered.

2/ Specialist Support

Do you have an obscure technology or a complex problem? We are the team for you. We have built a large range of custom solutions over the years, from large scale monitoring, to embedded Linux devices. We specialise in open source based solutions, but have a deep knowledge of common proprietary solutions as well. If you have struggled to find an independent, knowledgeable team of experts, contact us today.

3/ Engagement Models

How you do business with us is ultimately up to you. Our experience has been that businesses have a variety of requirements for engagement, so we build packages that meets your needs. From custom service agreements, pre-purchased service packs, to do-and-charge ad-hoc support, we have you covered. We also provide an array of managed services from Managed Backups to Managed WordPress, including a set amount of support for a fixed price.

Technologies We Support

  • Windows, Desktop and Server, all versions
  • Most Linux distributions, Redhat and Debian based in particular.
  • Mac OS X
  • Embedded operating systems
  • Storage – NAS, SAN, storage clusters, cloud storage
  • Backups – Tape, Libraries, Nearline, Offsite, DR
  • Firewalls – Custom Managed Linux firewalls, variety of proprietary vendors
  • Networking – Cisco, Juniper, HP, cloud networking, OpenVPN, embedded mesh networks
  • Applications and databases, too many to list. Over the nearly 20 years of operation, our staff have a massive array of experience in technology choices.
  • Monitoring – we are an Icinga partner, and can monitor everything from RAID state to application integrity

We are constantly improving our staff training and experience to keep pace with the fast moving world of technology.

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